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FAQ

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners.

Returns

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original packaging.

Can I change or cancel my order?

If your order has not been processed yet, you can request changes or cancellation by contacting us immediately.

General

What is 8 Element?

We are a comprehensive personal care brand, dedicated to providing customized solutions for your skin, hair, and body. We support every wellness journey and self-care routine with thoughtfully crafted products. Our commitment to exceptional care inspired us to bring our vision and creations to life.

What makes 8 Element formulas stand out?

We are committed to creating products that are not only effective, but also friendly to the skin and our environment. 8 Element marries nature with science to create game-changing products. We harness powerful plant actives to deliver real and lasting results. 

Do you offer discounts or promotions?

Yes, we occasionally run discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated.

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